I don't know my username and/or password, what do I do?
Firstly just double check you've used the right format - your password is case sensitive; this means that upper case (capital) letters or lower case letters must be input as they were originally set up, so check that CAPS LOCK is off.
I've got an online account but I've forgotten my username
You can request your username in one of two ways, choose how you want to request your username:
- I know the email address my account is registered to
- Use my account details and send my username to my registered email address
I've got an online account but I've forgotten my password
福建11选5计划You can reset your password using one of the following options, choose how you want to reset your password:
- Reset my password using my account details
- 福建11选5计划Enter my username and email me a link to reset my password
I've got an online account but I've forgotten my account login username and password
You can reset your username and password by using your account details.
I haven't got an online account
When you join npower, you won't automatically get a username and password for your online account.
You'll need to activate your online account and then you'll be asked to create a username and password。Activate my online account