FAQ

I don't know my username and/or password, what do I do?

Firstly just double check you've used the right format - your password is case sensitive; this means that upper case (capital) letters or lower case letters must be input as they were originally set up, so check that CAPS LOCK is off.

I've got an online account but I've forgotten my username

You can request your username in one of two ways, choose how you want to request your username:

I've got an online account but I've forgotten my password

福建11选5计划You can reset your password using one of the following options, choose how you want to reset your password:

I've got an online account but I've forgotten my account login username and password

You can reset your username and password by using your account details.

I haven't got an online account

When you join npower, you won't automatically get a username and password for your online account.

You'll need to activate your online account and then you'll be asked to create a username and password。

Activate my online account

Other questions we get asked